Portfolio Timeline


RESUME



IT manager 

MiGUY

January 2010 – Present  (2 years 11 months)

Self-Employed Developer, IOS/Android Development for mobile games.


Website Developer

Rose Studios

January 2004 – October 2007(3 years 10 months)

Design and documentation of new technology and developments  

Technical support, maintenance and support of domain/server infrastructure 

Development of proprietary systems for content entry, content identification and storage, sales portals, and auditing/accounting process.

Editorial and layout/content verification for website clients

Establishment of websites, involving the development of original website content, design, integration of dynamic content management systems, photo galleries, sales & secure gateways, database maintenance, backup, content development, marketing and promotions, advertising and administration over 3 years.


Technical Support

A PC Genius

October 2004 – April 2005  (7 months)

Worked as a Technical Support Engineer, complying with support contract roles and meeting SLA's, traveling to support users as well as phone/email/front-desk support for a local computer company, maintaining and installing networks and Windows NT/2000 systems, as well as providing troubleshooting and sales/customer service for customers.


Website Developer

MiGUY

January 2004 – August 2004  (8 months)

Development & Construction of Hosting for customised VPS
Administration, Maintenance & Security for VPS.
Domain and Site Management


DVD Production

VSERV (Melbourne)

July 2003 – February 2004  (8 months)

Worked in a media production team to produce original film, music and DVD content


Help desk support

KBS (Melbourne)

January 2003 – May 2003  (5 months)

Providing end user support to ISP customers 
* Trouble-shooting IT queries over the phone to ensure their prompt and courteous completion in under 7 minutes on average.
* Implementing problem solving techniques within an ISP helpdesk framework


Technical Support Officer

Thorn Computers

March 2002 – September 2002  (7 months)

* Deployment, support, and maintenance of approximately 170 local and remote location
PC's running Windows 9x or Windows NT and associated applications including Microsoft
Office 97, Lotus Notes and Outlook. 
* On an ongoing basis, performed audits, maintenance, assisted with advice and design of
several business network implementations.
* Supported LANs for ISDN / DSL / frame relay connected offices.
* Applying logical thinking, determination and patience to think of solutions to problems
* Testing, evaluating and implementing solutions across large-scale networks,
* Working with and meeting SLA requirements and SOE.
* Dealing with several different problems at a time.


Help desk support

ihug

July 1999 – November 2000  (1 year 5 months)

Providing professional and exemplary technical support for customers.
* Assisting customers with IT queries over the phone
* Assisting customers at the Front Desk.
* Ensuring all IT queries were resolved within a reasonable timeframe
* Second and third tier technical assistance, and escalation of calls when required.


Customer Service and Telemarketing

Adecco

Public Company; 10,001+ employees; ADEN; Staffing and Recruiting industry

January 1999 – May 1999  (5 months)


* Assisting customers over the phone
* Customer Service
* Promotions
* Sales and Marketing profiles
* Telemarketing and Direct Marketing
* Office Administration
* Data Entry


EDUCATION



QANTM College 

Games Design, Games Design, 3D animation, UDK, Unity, C#

2010 – 2012

Working towards a game development internship, or iPad/IOS and Android development in the interim, with Unity and Cocos2D prototypes.


University of Technology, Sydney

IT, Interactive Multimedia

2008 – 2009


TAFE

CCNA, CCNA

2004 – 2004

Activities and Societies: Studied CCNA Parts 1 to 4 at Box Hill TAFE

 

Australian Catholic University

Bachelor, Information Systems

1998 – 2001


The Scots College

High School Certificate

1992 – 1997


SCECGS Redlands

High School

1991 – 1992



PERSONAL INFORMATION



Phone:
+61414864777 (mobile)
IM:
michaelianguy (Skype)
Twitter:
@toliman
Birthday:
April 28, 1979
Marital status:
Single